Orders ship directly from our JHB warehouse. Items are not necessarily consolidated and may arrive at different times.
In stock products: 7 working days via courier.
In stock products purchased in store will be delivered within 48 hours locally.
Made to order products: +- 3-8 weeks manufacturing lead time. Thereafter 7 days courier delivery to your home. Transit time is in business days (excludes Saturdays, Sundays and holidays). Please allow additional time for orders shipping outside of main city centres. Delivery hours are between 9:00-17:00 Monday to Friday. Please note that orders are only activated once we have received confirmation of your payment and the payment has cleared. The manufacturing time is calculated from payment clearance date. Shipping quotations may be increased if:
a) the Courier/installers have to collect or deliver the goods above a second-floor unless they have agreed to do so in writing;
b) the Courier/installers supplies extra services at the customers request;
c) the stairs, lifts or doorways at which the courier/installers must uplift or deliver the customers goods are inadequate for easy delivery or the road or approach are unsuitable fro their vehicles unless the customer advised us in writing of these problems before we prepared the quotation.
d) the room is not cleared for delivery to take place
Lots & Crates (Pty) Ltd assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. If a package is refused upon delivery, the customer be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal.